We offer shipping within Canada and the United States. Every effort is made to deliver your item as quickly as possible but please expect 2-10 business days for your item to arrive with regular Ground Shipping. For those of you wishing to receive your item faster, we also offer next business day shipping (Purolator Express).
All items are shipped with a tracking number. Your tracking number will be emailed to you after purchase.
Items do not require a signature upon delivery so it is the customer’s responsibility to ensure your package is received promptly once the item has reached its destination. If you prefer that a signature is required upon delivery, please make a note of this in the comments section at checkout. Neighburr is not responsible for any lost or stolen items after the item’s delivery.
Please note: Delivery times listed above are a guide. We cannot account for unforeseen delays. Customers are responsible for all duties and taxes.
Neighburr has carefully designed our packaging to withstand the delivery process, but sometimes damage does occur. Please inspect your purchase immediately upon receipt. If there is any damage or if your product is defective, contact us immediately. To be eligible for a return, you must contact us within 7 days of delivery. Your item must be in original condition and include all packaging materials and tags.
If you buy a hat and discover it's the wrong size or just doesn't fit at all, you can send it back and we'll ship the correct size to you or offer a refund. In both cases it is the customer's responsibility to cover the cost to ship the hat back to us. At that point we will either refund your account or ship the correct size to you (which WE will pay for). As mentioned above, your item must be in original condition and include all packaging materials and tags.
Each claim is analyzed on a case-by-case basis. It is at the seller’s sole discretion as to whether purchased items will be exchanged or refunded.
We want every customer to enjoy their experience and be happy with their purchase. We guarantee your individual situation is carefully attended to.
Send all concerns to email@example.com.